Sales Associate – Orangetheory Fitness

Position Summary

As a Sales Associate at Orangetheory Fitness, you will serve as the first point of contact for members and guests, creating an exceptional studio experience while driving membership growth. This role combines customer service, sales, and front desk operations to help individuals begin and maintain their fitness journey. The ideal candidate is energetic, outgoing, goal-oriented, and passionate about health and wellness.

Key Responsibilities

Welcome members and guests with enthusiasm and professionalism.
Educate prospective members about Orangetheory Fitness programs, memberships, and promotions.
Conduct studio tours and assist guests through the introductory class experience.
Meet or exceed monthly membership, retail, and referral sales goals.
Follow up with leads through phone calls, emails, and text messaging to convert prospects into members.
Schedule classes, manage member accounts, and maintain accurate records using studio management software.
Answer incoming phone calls and respond promptly to member inquiries.
Build strong relationships with members to encourage retention and referrals.
Support studio events, community outreach, and marketing initiatives.
Process membership agreements, retail purchases, and payments accurately.
Maintain a clean, organized, and welcoming front desk and lobby area.
Collaborate with coaches and studio staff to deliver an exceptional member experience.

Qualifications

High school diploma or equivalent.
Previous experience in sales, customer service, retail, or the fitness industry preferred.
Excellent communication and interpersonal skills.
Self-motivated with a strong desire to achieve sales goals.
Comfortable using computers and customer management software.
Ability to multitask in a fast-paced environment.
Flexible availability, including mornings, evenings, weekends, and holidays as needed.
Passion for health, fitness, and helping others achieve their goals.

Preferred Skills

Strong sales and relationship-building abilities.
Positive attitude and team-oriented mindset.
Professional appearance and demeanor.
Excellent organizational and time-management skills.
Ability to handle customer concerns with empathy and professionalism.

Benefits

Competitive hourly pay plus commission opportunities.
Complimentary Orangetheory Fitness membership.
Employee discounts on retail merchandise.
Ongoing training and professional development.
Opportunities for career growth within the organization.
Positive, energetic, and supportive work environment.

Success in this role is measured by: membership sales, member retention, lead conversion, customer satisfaction, referral generation, and contributing to a positive, high-energy studio environment

Jobs That Make a Real Difference

About Us

Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.

Our Philosophy

For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life -- in fact, our brand purpose is to help people live longer, more vibrant lives. When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life. This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones. They’ll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen. More Orangetheory, More LIFE.

Diversity, Equity and Inclusion

Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve. Click here to see more about Diversity, Equity and Inclusion at Orangetheory.

_{Acknowledgement *}

_{I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.}

_{Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee’s privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please https://www.orangetheory.com/en-us/privacy-policy.}

(if you already have a resume on Indeed)